Contact Us
General Support
For questions about your account, VIP membership, downloads, or redemption codes:
Email: support@suchongai.com
We aim to respond within 24 hours on business days.
Business Inquiries
For partnerships, bulk licensing, custom sound design requests, or media inquiries:
Email: support@suchongai.com
Copyright & DMCA
SoundShop respects intellectual property rights. If you believe any content on SoundShop infringes your copyright, please send a DMCA takedown notice to:
Email: support@suchongai.com
Your notice must include:
- A description of the copyrighted work you claim has been infringed.
- The URL or identifier of the allegedly infringing content on SoundShop.
- Your contact information (name, address, email, phone).
- A statement of good faith belief that the use is not authorized.
- A statement, under penalty of perjury, that the information in your notice is accurate.
Chinese Users (中国用户)
For support in Chinese, or for Taobao order inquiries:
Email: support@suchongai.com
请在邮件中注明您的淘宝订单号和兑换码（如有），以便我们更快地处理您的问题。
Social Media
Follow us for updates and new content announcements:
- Twitter / X: coming soon
- WeChat Official Account: coming soon